Free Shipping

We offer free shipping on all rug orders shipped via FedEx or UPS Regular Ground Shipping option to addresses within the contiguous US and Canada. There may be additional delivery costs when shipping to Alaska, Hawaii, Puerto Rico, & the US Virgin Islands. Free Shipping for International orders may not be available.

After you have placed your order, you will receive a confirmation email from Noor & Sons Rug Gallery. Once your order has been shipped, we will email you again with the necessary shipping/tracking information. You may use that information to login at the FedEx or UPS website to track your shipment by confirmation number or directly from the link provided within the email.

Returns Policy

If you order rugs from our website, you may inspect them for a period of 5 days. If you are not entirely satisfied with your purchase, you may ship any rugs back within 5 days of delivery for a full refund. Any rugs that are damaged, stained or altered will not be accepted for return.

To return a rug within 5 days, just send us an email or give us a call, then package up the rugs and ship them back to us. We will inform you when we receive any rugs and refund your charges in full.

If you would like to return an item, you pay only the return shipping fees.
After 5 days of delivery, all sales are non-refundable. We can exchange only.
Please call us with any additional questions at 510-559-8987.